tk 9999's Privacy Policy

tk 9999 makes the protection of personal information of all registered users its highest priority. This privacy policy explains what information we collect when you use our website, create an account, make a deposit or withdrawal, or use any of our services — and where that information is stored and how it is used.

This policy applies to all tk 9999 services, including the website, mobile application, and other digital platforms. By registering an account on our site, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions, as the two complement each other.

If you have difficulty understanding any part of this policy or have any questions, please contact our support team. Our 24/7 live chat and email support is available in both Bengali and English.

tk 9999 collects only the information necessary to provide and operate our services. The information falls into two main categories:

2.1 Information You Provide Directly

When you register or contact us, you provide the following information yourself:

• Full name and date of birth (for age verification — all activities require age 21+)
• Email address and mobile number
• Residential address
• Bank account or mobile banking details (for bKash, Nagad, Rocket, or bank transfer)
• National ID or passport details (when identity verification is required)
• Username and password (for account security)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited and time spent on each
• Gaming activity and betting history
• Login and logout times and session details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information through legitimate third parties, such as identity verification agencies or payment processing services. In all such cases, applicable laws are followed.

tk 9999 uses your information only for specific and lawful purposes. Those purposes are described in detail below:

3.1 Account Management and Service Delivery

Your information is used to create, verify, and manage your account. Your details are also needed to process deposits and withdrawals, activate bonuses, and provide VIP benefits.

3.2 Security and Fraud Prevention

Information is analysed to ensure account security and to detect any unauthorised activity. Your financial transactions are kept secure through SSL encryption and other security measures.

3.3 Customer Support

Our 24/7 support team may use your information to resolve your queries or complaints. When you contact us via live chat or email, your account is identified so that assistance can be provided quickly.

3.4 Service Improvement

We analyse user experience to improve our platform and gaming services. Statistical information is analysed in fully anonymous form.

3.5 Responsible Gaming

We apply responsible gaming principles by monitoring your gaming activity. This information is used to identify whether a user may be developing a gambling problem, so that support can be offered in time.

3.6 Communications and Notifications

Your email and mobile number are used to send important account notifications, security alerts, and transaction confirmations.

tk 9999's website uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

4.1 Essential Cookies

Without these cookies the site cannot function properly. They are essential for managing sessions, maintaining login status, and ensuring security. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferred language, game layout, and other personalised settings, so you do not have to set everything up again each time you log in.

4.3 Analytics Cookies

We use analytics cookies to collect anonymous statistics. This helps us understand which pages are used most and where there is room for improvement. This information does not identify any individual.

4.4 Cookie Controls

You can disable non-essential cookies through your browser settings, though this may limit some site functionality. See your browser's help section for more on managing cookies.

tk 9999 never sells your personal information or transfers it to third parties for commercial purposes. The situations in which information may be shared are clearly described below:

5.1 Service Provider Partners

Limited information may be shared with selected partners who handle payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical services. These partners are required to meet our privacy standards and may not use the information they receive for any other purpose.

5.2 Legal Requirements

Information may be disclosed where required to meet legal obligations or in response to a lawful order from a competent authority. In such cases we always act within the framework of applicable law.

5.3 Internal Data Flow

Information is shared between our internal departments only as necessary to deliver services. Each department has access only to the information relevant to its work.

5.4 International Data Transfers

For technical reasons, some information may be stored on servers outside Bangladesh. In such cases, international data protection standards are applied appropriately.

tk 9999 has put in place multiple technical and organisational measures to ensure the security of your personal and financial information.

Complete security on the internet cannot be guaranteed. If you suspect a security breach, please notify our support team immediately.

tk 9999 retains your information only for as long as necessary. Retention periods are determined by taking into account legal obligations, business needs, and user interests.

7.1 Active Accounts

All relevant information is retained while your account is active. Transaction history, gaming activity, and communication records are kept and can be provided to you on request.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a defined period as required by law. Records of financial transactions must be retained in line with legal time limits.

7.3 Inactive Accounts

Unnecessary information from accounts that have been inactive for a long time is deleted on a rolling basis. However, the original registration details may be kept in case the account needs to be reactivated.

Every registered user of tk 9999 has the following rights regarding their own personal information:

8.1 Right to Access

You may request a copy of your personal information held by us at any time. This request can be made through the support team and we will provide it in a timely manner.

8.2 Right to Correction

If any of your stored information is incorrect or has changed, you may request a correction. General information can be updated directly in account settings; some details may require identity verification.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, it may not be possible to delete all types of information. Our support team can give you the correct guidance on this.

8.4 Right to Opt Out of Marketing

You may stop receiving promotional emails or messages at any time. This preference can be changed in account settings or through the support team.

8.5 Right to Lodge a Complaint

If you have any concerns about how your information is used, please contact us directly in the first instance. You can learn more about us on our About Us page. We take all complaints seriously and aim to resolve them quickly.

tk 9999 is a responsible gaming platform. All our activities are for persons aged 21 or above only.

We do not knowingly collect any information from persons under the age of 21. Age is verified at registration and confirmed again during the identity verification process. If there is reason to suspect that a minor has created an account, the account is suspended immediately and the related information is deleted.

If you become aware that a minor is using our platform, please notify our support team immediately.

tk 9999 reserves the right to update this privacy policy as needed. The policy may change in response to changes in our services, the introduction of new technology, or legal requirements.

For any significant changes, we will notify registered users by email or through a notice on the platform. Continued use of the platform after a change takes effect will be considered acceptance of the updated policy.

Previous versions of the policy are available from our support team if needed for comparison. The date of the most recent update is always shown at the top of this page.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

For answers to general questions about all our policies and terms, visit the FAQ section — the most common questions are answered there in plain language.